Marketplace
Marketplace COBRA - Employee Navigator
The HealthEquity COBRA Advantage
With COBRA, you need a trusted partner at every step. HealthEquity has the experience and expertise to help you get it right. COBRA administration is complex and involves a lot of moving parts. That’s why we created a comprehensive platform that manages everything end to end. Building on decades of COBRA experience, we simplify administration while helping you mitigate risk and maintain compliance.
Total Solution
HealthEquity pairs deep industry expertise with a comprehensive solution design, delivering compliance, flexibility, and operational efficiency through a full-service approach:
• Comprehensive notice fulfillment
• Premium billing, collection & remittance
• Eligibility reporting to employers and/or health plans
• Open enrollment services
• Configurable options to support unique employer business rules
• Support for complex subsidy arrangements
• COBRA administrative support
• Transition assistance
• Customer service
• Employer and participant portals
In-House Expertise
We have dedicated teams for compliance, regulatory affairs, and advocacy. Our experts understand complex regulations and collaborate to shape policy and keep your interests top of mind.
Faster Onboarding
Right away, you’ll get an implementation manager to help guide you through the entire process. We’ll help configure business rules, develop a communication plan, and manage go-live plans.
COBRA Employer Experience
HealthEquity’s employer portal gives you access to real-time information including participant details, copies of notices, reports, and case history. Every event is tracked and available online at any time. Easily manage routine activities in only a few clicks.
Marketplace COBRA - Employee Navigator
Real-time Case Management
Our case management system makes it easy to view, track and submit support requests in real time. If a participant calls you about a case, you can see their exact status and understand where they are in the process so that no questions go unanswered.
COBRA Participant Experience
We offer COBRA participants several service options, including convenient online self-service as well as access to live-agent support. Flexible payment methods include one-time online payments, recurring ACH, interactive voice response (IVR), and mail. HealthEquity’s participant portal supports complete account management. Participants can elect coverage, view notices, make payments, and submit support requests.
Get Alternative Coverage
Give participants access to no-cost transition assistance when looking for coverage alternatives to COBRA. Licensed benefit advisors will help your people find more affordable coverage options should they need it.
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