Marketplace
Your Employee Navigator partner
ebm helps brokers deliver a better Employee Navigator experience without taking on the day-to-day responsibilities of implementation and support. Acting as an extension of your team, we provide implementation, ongoing client support, and benefits administration expertise so you can remain focused on advising your clients and growing your business.
Discovery
Our discovery process is designed to help brokers confidently evaluate Employee Navigator with their clients. Our team works alongside you to understand your client's goals, answer technical questions, and guide the evaluation process from the first conversation through a final recommendation.
Services Include:
-Discovery consultations
-Needs assessments
-Employee Navigator platform demonstrations
-Technical RFP support
-Proposal development
Implementation
Once you're ready to move forward, your dedicated client service team will guide your implementation from kickoff through launch. We manage the project, coordinate key milestones, and keep your implementation moving so your team is prepared for a successful go-live.
Services Include:
-Project kickoff & implementation planning
-Platform configuration
-Quality assurance testing
-Carrier & payroll integrations
-Go-live support
Ongoing support
Our partnership doesn't end at implementation. From day-to-day questions and benefits updates to ongoing platform maintenance, your dedicated client service team is here to help your organization get the most from Employee Navigator as your needs evolve.
Services Include:
-HR training
-Dedicated client service team
-Employee benefits & technical support
-Carrier & payroll integration maintenance
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