Igoe has been an Employee Navigator carrier since 2015. Since that time, we have developed a seamless integration. At Igoe, our tagline is "where service matters". But what does that mean? It means that we are dedicated to building a personal relationship with our partners: clients, brokers and participating members where integrity lies at its foundation. For FSA, that translates to regulatory excellence, responsiveness, proactive education, FSA member advocacy and strong member support.
FSA Service Highlights:
• Dedicated Client Relationship Manager
• Access to an Executive Sponsor/Decision Maker
• On-site FSA member support
• Maximum one-day response times for all points of contact
• Real-time portals for all partners: brokers, clients and participating members
• Daily Claim Processing
• Benefit Cards (two unique cards per account, stacked across all eligible account offerings)
• Free education campaigns
• Robust Service Guarantee and more
Igoe has a client retention rate in the 90% range with clients that have partnered with us for over 30 years of our 40 plus years in business. Igoe is privately owned - allowing us to be nimble and responsive to our partner's evolving needs. Consider Igoe today for your COBRA, Direct Billing, FSA, HRA, HSA and Commuter needs.