Marketplace

COBRA, the Igoe Way

Let’s face it — COBRA administration can feel like a necessary evil. It’s a lot of paperwork and a lot of rules! We’re here to take on COBRA’s day-to-day tasks with a smile, so you and your clients can focus on what you love.
Here’s how we simplify delivering on that commitment:
1. Dedicated Onboarding Experience
2. Dedicated Client Support That Feels Like Family
3. Member Support That’s All About the People
COBRA letters can be a headache. We get it. That’s why our Member Services team is here to support employees with everything they need — from understanding benefits to navigating enrollment. It’s like having a friendly coach by their side to make sure everything clicks.
4. Behind-the-Scenes Magic with Carriers
We work directly with insurance carriers to keep coverage seamless, even if there are hiccups along the way. Plus, we offer free 834 file transmission services to promote the most timely and secure transmission of COBRA eligibility data.
5. Open Enrollment Support
Each year, we make open enrollment as simple and stress-free as humanly possible. We gather all the carrier information, rates, and plan details needed to update systems and communicate enrollment options. We then post this information, along with any other documentation (like SBCs) on a custom site that COBRA members can easily access. Our team helps them make sense of it all, so they can pick the best plan without undue stress.

With Igoe, COBRA administration isn’t just about compliance — it’s about making life easier for you, your clients, and their employees. We take care of the details, so you can focus on what you love most about your job.