Services Overview

COBRA can be complex and can result in costly penalties if you are non-compliant with the law. With such
high risk, you should not be expected to navigate these challenges and ever-changing regulatory
landscape on your own. With MMA, you can rely on an assigned client service manager (CSM) with the
knowledge and experience to help mitigate this risk. The CSM will manage the implementation and
support your needs ongoing. In addition, MMA’s COBRA services are backed by ERISA attorneys and in-
house compliance department focused on regulatory changes and ensuring that systems and processes
are compliant.

•Designated Client Service Manager (average 14 years’ experience)
•Robust Employer/Employee Portals
•Customer Focused Call Center Support and FAQ’s via IVR
•Faster Initial Election and Premium deposit posting through an automated lockbox
•Recurring ACH and one-time online credit card payments options
•Online access to account information including view and print of communications sent to member
•COBRA Mobile App (enables consumers to manage their COBRA benefits anytime, anywhere including, but not limited to online registration, election, and payments, etc.)
•Employer and Employee access to all system generated communications

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