We’re proud of the fact that we consistently see our customer satisfaction around 98%. Companies often highlight impressive sounding data but shy away from discussing problems – not Employee Navigator. We know we aren’t perfect, but believe sunshine is the best disinfectant and that our customers deserve transparency. Here is some actual negative customer feedback from a December survey:
Though these experiences are anything but the norm, comprising only 2%, we strive to be better each day. In a world where customer support increasingly means interacting with a chatbot or third-party call center, we’re committed to personalized service and hands-on training. We have amazing employees that care about our customers, know there’s always room for improvement, and stand firm in our belief that transparency “benefits” everyone.