Marketplace

Retiree Benefit Administration

Nearly 90% of today’s retired employees pay all or a significant portion of their premiums for benefit continuation. Benefit Strategies simplifies the management of benefits administration for your HR team, and provides comprehensive support to your Under Age 65 and Over Age 65 retired employees and their covered dependents. Communications can be customized to mirror employee handbook language and reflect your specific retiree program rules.

Direct Billing Administration

Benefit Strategies offers Direct Billing administration for billing of employees of premiums not supported for collection by standard payroll deduction. Direct Billing is most commonly used when employees temporarily leave employment or go on leave without pay for medical or other approved reasons, such as LOA, FMLA and Furlough. Benefit strategies will bill employees directly, providing them with payment coupons through the end of the leave period. Communications, process, and grace periods can be customized to your specific direct bill program rules.

Benefit Strategies understands that employee benefit programs may include complex variable plan availability and rate structures based on division, length of employment, salary tier, or bargaining unit. Let our experts manage the communications, billing, and customer service for your direct billing program.

In partnering with Benefit Strategies for Retiree Benefit or Direct Billing Administration you can expect:

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Unmatched Support

• Dedicated Account Management, single point of contact for all services
• New England based call center support 24/7
• Phone, Email, Online Chat and Text to Chat access to customer service
• Open Enrollment support & Benefit/rate change communications

Modern Technology & Online Tools


• Secure Employer Portal with training and support
• Secure Member Portal & Mobile account access
• Online and Mobile app payment & recurring ACH
• Comprehensive Reporting and analytics
• Real-time participant and payment information 24/7

Carrier Payment & Reconciliation - Add on Service

For an additional fee, Benefit Strategies will remit payment of collected premiums to Insurance Carriers directly on behalf of the employer.

With the addition of carrier payment and reconciliation to your retiree or direct bill administration, carrier invoices are sent to Benefit Strategies. We reconcile insurance carrier bills against the eligibility in our system, and adjust discrepancies with the insurance carriers directly.

Your retiree or direct bill population must exist as a separate group number or sub-location with the Insurance Carriers for invoicing and eligibility purposes to add this service.