Marketplace

Personal Health Assistants

MotivHealth's concierge design provides a differentiated, high-touch support experience for members.

Our Personal Health Assistant (PHA) team helps members in both English and Spanish via phone, chat, and SMS.​
We are available 7 days per week: M-F: 6 AM – 10 PM MST, M-F | 8 AM – 6 PM MST, S-S​

MotivHealth PHAs end every call by reminding members to call us before planned procedures. This way our team can find them high-quality and cost-effective providers.

MotivHealth PHAs have:

- 94% first call resolution
- 20-second average speed of answer
- 98% satisfaction rating